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FAQ

Hello Apetdola People. 

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged.

If you have any questions please send us an email at: support@apetdola.com

All
  • Catscade Multi-Layer Water Fountain FAQ (6)
    Q:How long does the ultra-filtration (UF) filter last, and how often should it be replaced in the Apetdola FP50?
    Q:Is the wireless pump in the Apetdola FP50 easy to clean, and how does it enhance safety for pets?
    Q:What are the noise levels of the Apetdola cat water fountain during operation, and how does it ensure a quiet environment for sensitive pets?

    Catscade Multi-Layer Water Fountain FAQ (6)

    Q:How long does the ultra-filtration (UF) filter last, and how often should it be replaced in the Apetdola FP50?

    A:The ultra-filtration (UF) filter in the Apetdola FP50 is recommended to be replaced every 90 days
    (3 months). With a pore size of 0.01 μm, the UF filter efficiently removes suspended solids and
    odors, ensuring a clean and refreshing water supply for your pets. Regular replacement is
    essential to maintain optimal filtration performance and the overall health of your pets.

    Q:Is the wireless pump in the Apetdola FP50 easy to clean, and how does it enhance safety for pets?

    A:The Apetdola FP50 features a wireless water pump that eliminates the need for exposed
    traditional pump wires in the water, making it easy to assemble and disassemble. This wireless
    design significantly enhances safety for pets by preventing possible electric shock. The pump's
    separate base houses the power, facilitating quick installation and disassembly without the
    need to thread wires in and out during cleaning.

    Q:What are the noise levels of the Apetdola cat water fountain during operation, and how does it ensure a quiet environment for sensitive pets?

    A:Operating at an almost undetectable noise level of 28dB, the Apetdola cat water fountain
    prioritizes a quiet environment for both pets and owners. Two quiet waterways are designed to
    minimize operational sound, creating a serene atmosphere for your sensitive furry companions.
    This thoughtful design ensures that your pets can enjoy their water source without disturbance,
    promoting overall well-being.

    Q:How many drinking areas does the Apetdola FP50 have, and is it suitable for both cats and dogs?

    A:Designed with three drinking areas, the Apetdola FP50 is an ideal choice for multi-pet
    households, accommodating up to four cats and two dogs simultaneously. The different heights
    of the drinking areas ensure comfortable sips for pets of varying sizes, making it suitable for
    short-footed cats, long-haired cats, and even large dogs.

    Q:What are the dimensions and weight of the Apetdola FP50, and does it come in different color options?

    A:The Apetdola FP50 cat water fountain has dimensions of approximately 10x9.5x5.5 inches
    (25.4x24.1x14 cm) and weighs approximately 2.84 pounds (1.29 kg). It is available in two classic
    color options: black and white. The compact and lightweight design, along with color choices,
    allows pet owners to seamlessly integrate the fountain into their homes while catering to their
    aesthetic preferences.

    Q:How often should the activated carbon filter be replaced in the Apetdola FP50, and what does it contribute to the water quality?

    A:The activated carbon filter in the Apetdola FP50 should be replaced every 45 days. This filter not
    only continues to filter out impurities but also delivers oxygenated and better-tasting water. It
    plays a crucial role in enhancing the overall quality and freshness of the water source for your
    pets.

  • Stainless Pet Fountain FS10 Pro FAQ (15)

    Stainless Pet Fountain FS10 Pro FAQ (15)

    What is the APETDOLA FS10 Pro pet water fountain?
    The APETDOLA FS10 Pro is a stand-alone, battery-operated pet water fountain designed to allow cats and dogs to drink water more comfortably.
    Where can I place the APETDOLA FS10 Pro pet water fountain?
    You can place it anywhere your pet needs it, including the kitchen, bedroom, balcony, yard, or even while camping, as it doesn't require fixed wires.
    How long does the water tank last?
    The water tank has a capacity of 135fl oz / 4L, which can meet the drinking water needs of cats or dogs for 10-15 days, even for large breeds such as Labradors or German Shepherds.
    Is the APETDOLA FS10 Pro easy to clean?
    Yes, the cat drinking fountain is made of stainless steel material, making it easy to clean and maintain. Both the main body and the water tray are dishwasher safe.
    Does the APETDOLA FS10 Pro come with an integrated water pump?
    Yes, the integrated water pump makes keeping your pet's water bowl filled and cleaning easy, without any internal wires or hard-to-reach places.
    Why is stainless steel used in the construction?
    Stainless steel is more durable, hygienic, and longer-lasting. It's non-porous, won't get slimy or absorb odors, and is less likely to scratch or chip.
    How can I monitor the water level in the fountain?
    There's a clear water level window in front of the fountain, allowing you to see when the water level is getting low. The indicator light of the water pump also flashes red to remind you to add water.
    Is the APETDOLA FS10 Pro pet water fountain stable?
    Yes, it's not easy to knock over due to its heavy weight and anti-slip rubbers, making it sturdy against cat paw attacks.
    Does the water tray accommodate cats' needs?
    Yes, the drinking area of the water tray is more than 10cm, allowing cats' whiskers to remain above the bowl while they drink, preventing whisker fatigue.
    How do I install the APETDOLA FS10 Pro pet water fountain?
    The installation process involves soaking the filter, filling the water tank, assembling the parts, and choosing the working mode by pressing the button.
    Is the APETDOLA FS10 Pro pet water fountain quiet?
    Yes, it operates at a supremely silent 25dB, quieter than a whisper, thanks to its advanced water flow structure.
    Is the APETDOLA FS10 Pro pet water fountain safe?
    Yes, it's cordless and doesn't need to be connected to a DC power supply, eliminating worries about electric leakage or shock.
    What are the different work modes of the APETDOLA FS10 Pro pet water fountain?
    There are three work modes: Sensor Mode, Timing Mode, and Continuous Mode. It also features low battery and filter replacement reminders.
    What accessories are included with the APETDOLA FS10 Pro pet water fountain?
    The box includes the pet water fountain, main control module and pump, filter and filter sponges, TYPE-C USB cable and power adapter, cleaning set, and user manual.
    Are there any maintenance tips for the APETDOLA FS10 Pro pet water fountain?
    Yes, it's recommended to clean the water pump and impeller once a week and replace the filter sponge weekly and the filter monthly for smooth water flow.
  • Stainless Pet Fountain 8 Pack Filters with 32 Pre-filter Sponge FAQ (0)

    Stainless Pet Fountain 8 Pack Filters with 32 Pre-filter Sponge FAQ (0)

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  • Olly Wireless 7L Dog Fountain FAQ (12)

    Olly Wireless 7L Dog Fountain FAQ (12)

    What is the water capacity of the Apetdola Olly (FP30) Dog Fountain?
    The FP30 has a large water capacity of 7 liters (1.8 gallons), making it ideal for large dogs and multi-pet households. This capacity allows for up to 15 days of continuous drinking for your pets.
    How does the wireless operation of the FP30 work?
    The FP30 is equipped with a built-in 5000mAh rechargeable battery, enabling wireless operation. This feature allows you to place the fountain anywhere without being restricted by power cords. A single charge can power the fountain for 30 to 45 days.
    What are the three working modes available in the FP30?
    The FP30 offers three working modes: Sensor Mode - Detects your pet's approach within a 4-6 feet/320° range and dispenses water for 12 seconds. Timer Mode - Dispenses water every 15 minutes to ensure a steady flow throughout the day. Continuous Mode - Provides a constant stream of water when plugged in, suitable for pets that prefer a continuous flow.
    How do I switch between the different modes?
    Switching between modes is simple and can be done with just one button on the fountain. This allows for easy customization based on your pet's hydration needs.
    How does the FP30's filtration system work?
    The FP30 features a vertical 6-layer filtration system that ensures every drop of water is oxygen-enriched and better tasting. This system removes impurities, providing clean and safe water for your pets.
    Is the FP30 easy to clean and maintain?
    Yes, the FP30 is designed with user convenience in mind. The wireless pump and detachable water tank make it easy to clean and maintain. The transparent tank allows you to monitor the water level easily.
    What safety features does the FP30 have?
    The FP30 has several safety features, including a wireless pump that eliminates the risk of cords being exposed to water. Additionally, the pump automatically stops when water levels dip below a safe level to prevent damage.
    Can I use the FP30 both indoors and outdoors?
    Yes, the wireless operation and robust design of the FP30 make it suitable for both indoor and outdoor use. You can place it anywhere you desire, from the kitchen to the balcony or even the yard.
    How will I know when the FP30 needs to be recharged?
    The FP30 is equipped with user-friendly indicator lights that notify you when the fountain needs to be recharged. This ensures that you are always aware of the battery status and can recharge it in time.
    Is the FP30 suitable for multiple pets?
    Yes, the FP30 is designed to accommodate multiple pets. The 11-inch extra-wide water tray allows several pets to drink simultaneously, ensuring a comfortable and mess-free experience for all your furry friends.
    What is the splash-proof feature of the FP30?
    The FP30 has a splash-proof water tray designed with active dogs in mind. The height of the water tray prevents splashing, reducing mess and keeping the surrounding area dry.
    How do I charge the FP30?
    The FP30 has an easily separable battery section that makes recharging simple and mess-free. You don't need to take apart the entire fountain or plug it in; just detach the battery section and charge it as needed.
  • MaxOlly Dog Fountain - 9L Mega Capacity FAQ (10)

    MaxOlly Dog Fountain - 9L Mega Capacity FAQ (10)

    What is the capacity of the Apetdola FP70 Pro?
    The Apetdola FP70 Pro has a generous capacity of 9 liters (2.4 gallons / 304 ounces), providing ample water for multiple pets or larger breeds of dogs.
    What materials is the Apetdola FP70 Pro made of?
    The entire casing of the Apetdola FP70 Pro is constructed from ABS, a safe and environmentally friendly material known for its durability and resistance to impact, scratches, moisture, and corrosion.
    How does the Apetdola FP70 Pro encourage pets to drink?
    The fountain is designed to mimic the shape of spring water, creating a captivating bubbling effect that stimulates pets' natural hunting instincts and encourages them to drink more water.
    What is the filtration system of the Apetdola FP70 Pro like?
    The Apetdola FP70 Pro features a sophisticated four-layer filtration system, including PP sponge, pinhole filter cotton, activated carbon from Malaysian coconut shells, and ion exchange resin, ensuring clean and fresh water free from impurities.
    Is the Apetdola FP70 Pro suitable for use in households with multiple pets?
    Yes, the Apetdola FP70 Pro is designed to cater to the hydration needs of cats, dogs, and multiple pets, thanks to its large capacity and efficient filtration system.
    How quiet is the operation of the Apetdola FP70 Pro?
    The Apetdola FP70 Pro operates with a whisper-quiet water pump, emitting only 25 decibels of sound, ensuring a peaceful drinking experience for pets and minimal disturbance for pet owners.
    How long does the water pump of the Apetdola FP70 Pro last?
    The water pump of the Apetdola FP70 Pro is equipped with a ceramic shaft and protection chip, ensuring low pressure, wear resistance, and longevity, even in the event of power outages or dry burning.
    Can I easily monitor the water level in the Apetdola FP70 Pro?
    Yes, the Apetdola FP70 Pro features a visual translucent water tank, allowing pet owners to monitor the water level at a glance and ensure that their pets always have access to fresh water.
    How often should I clean and replace the filters in the Apetdola FP70 Pro?
    It is recommended to clean the fountain and replace the filters regularly to maintain optimal performance and water quality. Frequency may vary depending on usage and environmental factors, but typically, cleaning every 2-4 weeks and replacing filters every 4-8 weeks is advisable.
    Is the Apetdola FP70 Pro suitable for both indoor and outdoor use?
    The Apetdola FP70 Pro is designed for wired indoor use only and should not be used outdoors. It is important to keep the fountain in a dry and stable indoor environment to ensure its longevity and proper functioning.
  • Pet Food Mat & Placemat FAQ (0)

    Pet Food Mat & Placemat FAQ (0)

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  • APP Control Automatic Feeder FAQ (13)

    APP Control Automatic Feeder FAQ (13)

    How do I feed my pet using the APETDOLA FDG10 Automatic Pet Food Dispenser?
    You can feed your pet anytime via the app, no matter where you are. Follow the steps provided in the user manual to set up the dispenser and create a feeding schedule using the app.
    How can I check the remaining amount of cat food in the dispenser?
    The visible window on the dispenser helps you easily identify the remaining amount of cat food.
    What is the process for using the dispenser for the first time?
    Follow these steps: 1. Put the desiccant in the box. 2. Add the right amount of cat food. 3. Cover the anti-mistouch switch and press it. 4. Plug in the power cord. 5. Install the cat food bowl. 6. Create a schedule using the app.
    How do I dispense food manually if needed?
    Press the button once to dispense one portion of food. This does not affect the pre-set feeding schedule.
    Can I schedule midnight feedings with the APETDOLA FDG10?
    Yes, you can schedule feedings at any time, including midnight, to ensure your pet is fed without disrupting your sleep.
    What are the features of the APETDOLA FDG10 Automatic Pet Food Dispenser?
    Adjustable feeding schedule, visible food quantity, up to 10 meals per day, with 1-12 portions per meal.
    How do I create a feeding plan using the app?
    Set and adjust the feeding schedule via the app, allowing you to precisely control your pet's feeding time and portion size according to your needs.
    Can multiple family members manage the dispenser?
    Yes, you can share access to the dispenser with other family members through the app.
    Which app should I download to use with the APETDOLA FDG10?
    You can download the Smart Life or Tuya app, which is specifically designed for the APETDOLA feed dispenser.
    What are the specifications of the APETDOLA FDG10 Automatic Pet Food Dispenser?
    Color options: Black or White; Plug options: EU or US; Size: 20.8 x 16.6 x 27.4 cm; Weight: 1.26 kg; Capacity: 3L (~1.2kg of dry food).
    What accessories are included with the APETDOLA FDG10 Automatic Pet Food Dispenser?
    The package includes the feed dispenser, stainless steel bowl, bowl holder, dehumidifier, power cord, adapter, and user manual.
    How should I maintain the auto pet feeder?
    Ensure the food size is within the recommended range (3-13mm), clean the food container and its base regularly, clean the detector at the outlet, and periodically check the rotor's movement after unlocking and setting manual feeding.
    Are there any restrictions or precautions to be aware of?
    Use dry food only, check for complete accessories before use, and avoid using the dispenser for kittens under 3 months old or large dogs. Always refer to the product manual for installation, cleaning, and maintenance instructions.
  • Automatic Feeder with Meal Call FAQ (0)

    Automatic Feeder with Meal Call FAQ (0)

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  • 5-In-1 Pet Grooming Vacuum FAQ (5)

    5-In-1 Pet Grooming Vacuum FAQ (5)

    Is this machine suitable for large or small pets?
    APETDEOLA Dog grooming vacuum with 3.2L dust cup is suitable for all types of pets, whether it is a cat or a large dog, whether it is short-haired, long-haired, or curly-haired. We recommend getting your pet used to it first.
    My pet is very timid, how can I let him adapt to this machine?
    Don't worry. Firstly, get all the tools ready and let your pet smell and touch. Then grooming it with the tool (not connected to the vacuum) to get them used to the feel, next then turn on the vacuum mode on the lowest suction power.
    Can it suck my dog’s hair while grooming or trimming?
    Of course, the vacuum cleaner tidies as it goes, with nothing to clean up later. When you are grooming, the brush comb or de-shedding comb collects pet's floating hair, and the hair is quickly sucked away when you press the button.
    What should I be aware of when using electric trimmer?
    Please do not point the trimming head down toward your pet when trimming and make sure your pet's hair is dry. Do not press the trimmer head against the skin when trimming, otherwise the skin will be scratched.
    What should I do if the machine or accessories are broken?
    Don’t worry. We provide 12 months for any product quality problems, please feel free to get up with us. If you encounter any problems during use, you can always find a solution through the APETDOLA support team.

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